Smartprop Pty Ltd trading as Smartprop Realty respects your right to privacy. We are bound by the National Privacy Principles contained in the Privacy Amendment (Private Sector) Act 2000. Those principles regulate how we collect, store, use and disclose personal information about you and other individuals.
Collection, Use and Disclosure
In our agency business, we collect, hold, use, and disclose to third parties, personal information for a number of reasons:
To carry out appointments as sales agents for clients selling their properties;
To carry out appointments as property managers for rental property owners, which includes processing tenancy applications and managing tenancy relationships and the tenanted property;
To promote and market our services and the products and services of third parties (we will only use your personal information for this purpose and will not disclose it to third parties);
To provide information on and promote properties for sale and for rent to the market;
To reply to enquiries and information requests made by individuals;
For internal business processes such as market research and billing; and
Where required by law.
We collect personal information about individuals:
From the individuals themselves – through application forms, registration books at open inspections, appointment forms, agreements, correspondence including emails, our web site, and through verbal communications;
From third parties (including from other agents, from operators of tenancy reference databases and other publicly available databases and from referees) – in the course of verifying and evaluating tenancy applications and managing tenancy arrangements, and in carrying out agency services for a client, including through property searches.
Security of Information
We will take all reasonable steps to ensure that the personal information we hold about you is not subject to loss, misuse or unauthorised access or alteration. We will also take reasonable steps to destroy or permanently de-identify personal information if it is no longer required.
Access to Personal Information
If you would like to access or correct any personal information which we hold about you, please do not hesitate to contact us.
We will take all reasonable steps to correct any information which you show to be inaccurate, incomplete or out-of-date.
If you have any requests, queries or comments, please do not hesitate to contact us on :
Eric Wan Phone 07 3194 7213